Privacy policy

 

1. Quality Policy

  • Magic Spice products are made using clean, carefully selected ingredients.
  • All spices are processed, packed, and handled under hygienic conditions.
  • We do not use artificial colors or harmful additives.
  • If any product does not meet quality expectations, customers may inform us for replacement or support.

 

2. Return & Exchange Policy

  • Returns or exchanges are accepted only for sealed, unused products within 7 days of purchase.
  • If a customer receives a damaged or incorrect item, a replacement will be provided without extra cost.
  • Opened or used spice products cannot be returned due to hygiene and food-safety standards.
  • Proof of purchase (receipt/order number) is required.

 

3. Refund Policy

  • Refunds are issued only if a product is out of stock or if we are unable to deliver the order.
  • Refunds may take 3–5 working days after verification.
  • Delivery charges are non-refundable unless the mistake is on our side.

 

4. Shipping & Delivery Policy

  • Orders are normally dispatched within 1–2 working days.
  • Standard delivery time is 2–5 working days depending on the location.
  • Customers must provide accurate address details to avoid delays.
  • Delivery charges may vary based on order weight and shipping location.

 

5. Privacy Policy

  • Magic Spice respects customer privacy and does not share personal information with third parties.
  • Customer data (name, phone number, address) is used only for order processing and delivery.
  • We do not store credit/debit card details.
  • All customer information is kept confidential.

 

6. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once an order has been shipped, cancellation is not possible.
  • For cancellation requests, customers must contact our support team promptly.

 

7. Customer Service Policy

  • Our team is available to assist with order issues, product information, or concerns.
  • Response time is typically within 24 hours.
  • Customer satisfaction and clear communication are our priorities.

 

8. Contact Information

Magic Spice – Customer Support

Phone: 0327-2056918
Email: magicspice7@gmail.com
Address: North Nazimabad Karachi- Pakistan